الشحن
Order Processing
- All orders are processed within [1 to 2] business days (excluding weekends and official holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- Please note that processing times are separate from the shipping times.
Shipping Rates and Delivery Estimates
-
Standard Shipping (Cairo & Giza): Delivery typically takes [2-3 business days]. Shipping charges for your order will be calculated and displayed at checkout.
-
Standard Shipping (Other Governorates): Delivery typically takes [3-5 business days]. Shipping charges will be calculated and displayed at checkout.
-
Note: Delays may occasionally occur due to high volume or carrier issues outside our control.
Local Delivery
- Local delivery is available .
- Deliveries are made from [Time, e.g., 10 AM to 6 PM] on [Days, e.g., Sunday - Thursday]. We will contact you via text message or phone call using the number you provided at checkout to notify you on the day of our arrival.
Order Tracking
- When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
- If you haven't received your order within [3-5 business days] of receiving your shipping confirmation email, please contact us at our support email with your name and order number, and we will look into it for you.
Damages and Issues During Transit
- In the event that your order arrives damaged in any way, please email us or contact us via WhatsApp as soon as possible with your order number and a photo of the item's condition.
- We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.