FAQ

Answers to the questions we hear most. Can't find yours? Contact us.

Products

Are your products genuine?

Yes — Speed4Trading is an authorized Hikvision distributor in Egypt since 1999. Every product is 100% genuine with the official warranty.

What warranty do I get?

All Hikvision products come with an official 2-year warranty, backed by our local support team. See our Warranty page.

How do I choose the right camera?

Bullet cameras suit outdoor perimeters and long distances, turret cameras are versatile for entrances and driveways, and dome cameras are discreet for indoor areas. Higher megapixels (4MP/6MP/4K) give more detail; ColorVu gives full-colour night footage. Browse all cameras or ask us for a free recommendation.

What is ColorVu?

Hikvision technology that captures full-colour video at night instead of black-and-white infrared footage.

Do I need an NVR?

For multi-camera systems, yes — an NVR records all cameras 24/7 to a surveillance hard drive. Single cameras with an SD card can also record locally.

Can I watch my cameras on my phone?

Yes — all Hikvision cameras and NVRs work with the free Hik-Connect app (iOS & Android) for live view, playback and alerts from anywhere.

Orders & delivery

Do you deliver outside Cairo?

Yes — we deliver across Egypt. See Shipping & Delivery.

Can I pay cash on delivery?

Yes — cash on delivery is available across Egypt.

Installation & support

Do you install the products?

Yes — free professional installation in Cairo & Giza by certified technicians. Outside Cairo & Giza we deliver your order and support you by phone. Details on the Installation page.

What if I need help after purchase?

Our local technical support team is available by phone and WhatsApp — contact us any time.